Section Title

1. Acceptance of Terms

• By accessing this website, contacting Esencia El Salvador through any channel, or booking any service, the customer confirms that they have read, understood, and accepted these Terms & Conditions in full.

• If the booking is made on behalf of additional travelers, the person making the booking represents and warrants that they have authority to accept these Terms & Conditions on behalf of all travelers included in the reservation.

• If the customer does not agree with these Terms & Conditions, the customer must not use the website or purchase any service.

2. Definitions

• “Esencia El Salvador,” “Esencia,” “we,” “our,” or “us” means the business operating under the Esencia El Salvador brand, including its owners, directors, employees, drivers, operations staff, tour guides, independent contractors, representatives, and authorized partners.

• “Customer,” “guest,” or “traveler” means the person booking, purchasing, or receiving a service, and where applicable, all members of that traveler’s party.

• “Services” include, without limitation, airport transfers, private transportation, guided tours, concierge support, custom itineraries, store purchases, merchandise, digital products, add-ons, third-party experiences, and any related hospitality or logistics support.

3. Scope of Services

• Esencia El Salvador provides curated tourism and transportation services in El Salvador. Services may include private airport pickup and drop-off, hotel transfers, full-day or half-day tours, custom experiences, bilingual guest support, route coordination, local recommendations, optional add-ons, and selected third-party experiences.

• All services are subject to availability, operational capacity, local conditions, safety considerations, weather, traffic, and supplier availability. We reserve the right to modify, substitute, reschedule, or cancel any service where reasonably necessary.

4. Booking Process and Reservation Accuracy

• Bookings are considered requested—not confirmed—until payment has been received and a confirmation has been issued by Esencia El Salvador through the website, email, WhatsApp, invoice, or other approved communication channel.

• The customer is solely responsible for ensuring that all booking details are accurate, including but not limited to names, dates, flight numbers, arrival times, hotel details, pickup points, drop-off locations, group size, luggage details, and special requests.

• Esencia El Salvador shall not be responsible for service issues, delays, extra charges, or missed services arising from incomplete, inaccurate, or late booking information.

5. Pricing, Quotes, and Payment Terms

• All prices are stated in the currency displayed at checkout or in the applicable quotation. Unless otherwise stated, quoted prices are valid only for the specific service, date, passenger count, and scope described in the quotation or booking confirmation.

• Prices may change without notice prior to confirmation. Once a reservation is confirmed, the confirmed rate will apply only to the service booked. Changes requested after confirmation may result in additional fees.

• Full payment may be required at the time of booking. In some cases, Esencia El Salvador may allow a deposit or custom payment arrangement at its sole discretion. Any unpaid balance must be settled before the service begins unless otherwise agreed in writing.

• Taxes, processing fees, add-on fees, parking charges, tolls, waiting time charges, entry fees, third-party activity fees, gratuities, and other service-related costs may apply depending on the nature of the booking.

6. Add-Ons, Special Requests, and Store Purchases

• Add-ons such as flower arrangements, snacks, beverages, custom décor, branded merchandise, welcome amenities, or other guest-specific items must be requested in advance and remain subject to availability.

• Special requests are not guaranteed unless expressly confirmed by Esencia El Salvador. Custom-purchased or perishable items may require advance payment and are non-refundable.

• All store purchases and add-on purchases are final unless Esencia El Salvador elects otherwise in writing. No returns, exchanges, or refunds are accepted.

7. Airport Transfer Terms

• For airport pickup services, the customer must provide accurate airline, flight, and arrival information. We may monitor flights when such information is provided; however, the customer remains responsible for communicating major schedule changes, missed connections, or itinerary updates.

• Pickup timing may be adjusted for flight delays when operationally possible. Extended delays, re-routed flights, overnight changes, or customs/immigration delays may affect driver availability and may result in additional waiting charges, a re-dispatch fee, or the need to reschedule the transfer.

• If the customer cannot locate the driver or representative at the airport, the customer must immediately contact Esencia El Salvador using the number provided in the booking confirmation. We are not responsible for self-arranged alternative transport if the customer leaves the pickup area without first contacting us.

8. Waiting Time, Delays, and Service Changes

• Reasonable courtesy waiting time may be included for certain services, but Esencia El Salvador reserves the right to charge additional waiting time where a pickup is delayed by the customer, by incomplete instructions, or by circumstances outside the original scope of the booking.

• Route changes, additional stops, overtime, location changes, or last-minute itinerary adjustments requested by the customer may incur extra fees and are subject to driver availability and operational approval.

• We are not liable for delays caused by road closures, traffic, police checkpoints, public events, protests, security incidents, natural events, mechanical emergencies, airport congestion, customs processing, or other conditions beyond our reasonable control.

9. Tours, Excursions, and Experience Participation

• Certain tours and experiences may involve outdoor conditions, uneven terrain, stairs, hiking, volcanic areas, beaches, water exposure, wildlife, heat, rain, road travel, or variable infrastructure. The customer voluntarily chooses to participate and accepts all inherent risks associated with travel and tourism activities.

• The customer is responsible for assessing whether the booked activity is suitable for their physical condition, age, comfort level, medical history, and travel experience. Customers should disclose any mobility limitation, relevant medical condition, allergy, dietary issue, pregnancy-related consideration, or accessibility need that could affect the service.

• Esencia El Salvador reserves the right to modify an itinerary, shorten a stop, omit a location, substitute a guide or vehicle, or cancel an experience where, in our judgment, operational realities or safety concerns require it.

10. Health, Safety, and Assumption of Risk

• The customer acknowledges that transportation and tourism activities carry risks that may include, without limitation, vehicle accidents, slips and falls, weather exposure, dehydration, motion sickness, sun exposure, injury, illness, acts of third parties, and emergency conditions in areas with limited medical access.

• By participating, the customer assumes full responsibility for their own safety and the safety of any minor or dependent traveling with them. The customer agrees to use reasonable care, follow instructions given by Esencia personnel or guides, wear appropriate clothing and footwear, maintain awareness of surroundings, and comply with local laws and safety directions.

• Esencia El Salvador does not provide medical advice and makes no representation that any activity is risk-free. In the event of a medical issue or emergency, the customer authorizes Esencia personnel to seek reasonable assistance, but all medical costs and related expenses remain the responsibility of the customer.

11. Minors and Dependent Travelers

• A parent, legal guardian, or authorized adult must accept these Terms & Conditions on behalf of any minor or dependent traveler.

• Minors must remain under appropriate supervision at all times. Esencia El Salvador, its drivers, staff, and guides are not responsible for supervising children except to the limited extent required to deliver the booked service.

• The customer is responsible for requesting any legally required child seat, booster seat, or special accommodation in advance. Availability cannot be guaranteed unless confirmed.

12. Customer Conduct Standards

• Customers are expected to behave respectfully toward Esencia personnel, drivers, guides, partners, vehicles, equipment, and other guests. Abusive language, harassment, discrimination, threats, intoxication that creates risk, violence, unlawful behavior, or conduct that compromises safety will not be tolerated.

• Esencia El Salvador reserves the right to suspend, shorten, refuse, or terminate a service without refund if a customer’s conduct is disruptive, unsafe, abusive, illegal, or likely to expose our staff, employees, or other travelers to risk.

• Where a customer causes damage, contamination, extraordinary cleaning needs, delay, legal exposure, loss, or additional operating cost, the customer agrees to reimburse Esencia El Salvador for all related charges.

13. Alcohol, Drugs, Smoking, and Illegal Conduct

• Smoking, vaping, illegal substances, and any unlawful conduct are prohibited in Esencia vehicles unless expressly authorized by law and by Esencia in writing for a specific service context.

• Drivers and guides may refuse to continue a service where intoxication, drug use, aggressive behavior, or illegal activity creates safety concerns or legal exposure.

• Any fines, penalties, cleaning fees, property damage, or third-party claims caused by a customer’s conduct shall be the sole responsibility of the customer.

14. Baggage and Personal Property

• The customer is responsible for all personal belongings, luggage, electronics, travel documents, cash, jewelry, and valuables brought during a service.

• Esencia El Salvador is not liable for lost, stolen, forgotten, or damaged personal items unless such loss results directly from our proven gross negligence under applicable law. Recovery or return of forgotten items, if possible, may be subject to handling and delivery fees.

• The customer must disclose unusual, oversized, excessive, fragile, hazardous, or special luggage requirements in advance. We reserve the right to refuse baggage that is unsafe, impractical, unlawful, or outside the booked vehicle capacity.

15. Third-Party Providers and External Experiences

• Some experiences, venues, or optional activities may be operated by third-party suppliers such as restaurants, adventure providers, boat operators, photographers, event vendors, or licensed local operators.

• Where a third-party provider is involved, Esencia El Salvador acts only as a coordinator, curator, or booking intermediary unless expressly stated otherwise. We do not own or control every third-party operation and are not liable for the acts, omissions, quality standards, pricing changes, safety procedures, availability, or legal compliance of third-party providers.

• The customer agrees that any participation in a third-party activity may be subject to separate terms, waivers, or rules imposed by that provider.

16. Cancellations, No-Shows, and Refund Policy

• All bookings are subject to the cancellation and refund policy published by Esencia El Salvador or otherwise communicated at the time of booking. Unless a stricter policy is stated for a specific product, late cancellations, same-day cancellations, and no-shows are non-refundable.

• Where any cancellation window is offered, the applicable deadline is measured based on the scheduled local service time in El Salvador. Failure to arrive at the designated pickup point on time, failure to maintain reachable communication, or departure from the pickup area without notifying us may be treated as a no-show.

• Store purchases, custom add-ons, perishable goods, special procurement items, and personalized preparations are non-refundable once ordered or confirmed.

17. Force Majeure and Events Beyond Our Control

• Esencia El Salvador shall not be liable for any failure, delay, modification, or cancellation arising from causes beyond our reasonable control. This includes, without limitation, severe weather, volcanic activity, earthquakes, flooding, road closures, strikes, labor shortages, protests, civil unrest, public health emergencies, airline disruptions, airport restrictions, regulatory actions, supplier failures, mechanical breakdowns despite reasonable maintenance, security incidents, or other force majeure events.

• In such circumstances, we may, at our discretion, provide a reschedule option, a credit, a substitute service, or another reasonable commercial solution, but we are not obligated to issue a refund unless required by our policy or applicable law.

18. Limitation of Liability

• To the fullest extent permitted by law, Esencia El Salvador’s total liability for any claim arising out of or relating to any booking, service, website use, or transaction shall be limited to the amount actually paid by the customer to Esencia El Salvador for the specific service giving rise to the claim.

• Under no circumstances shall Esencia El Salvador, its owners, directors, employees, drivers, guides, logistics personnel, contractors, or affiliates be liable for indirect, incidental, special, exemplary, consequential, punitive, or economic damages, including lost enjoyment, missed flights, missed reservations, loss of opportunity, reputational harm, emotional distress, or lost profits.

• The limitations in this section apply whether the claim is based on contract, tort, negligence, statute, strict liability, or any other legal theory, except to the extent such limitation is prohibited by mandatory law.

19. Release, Indemnity, and Protection of Personnel

• The customer releases and agrees to hold harmless Esencia El Salvador and its owners, directors, employees, drivers, tour guides, operations personnel, contractors, agents, and partners from claims, demands, liabilities, losses, damages, costs, and expenses arising from the customer’s participation, conduct, negligence, violation of law, breach of these Terms, or failure to follow instructions.

• The customer agrees to indemnify and defend Esencia El Salvador and the foregoing protected parties against any third-party claim, fine, charge, legal action, or expense resulting from the customer’s acts, omissions, property damage, misconduct, health condition, intoxication, baggage contents, or breach of these Terms.

• This indemnity is intended to protect not only the business entity but also individual employees, drivers, guides, and contractors performing services on behalf of Esencia El Salvador.

20. Vehicle, Equipment, and Property Damage

• The customer is financially responsible for any damage caused by themselves, members of their party, or their belongings to vehicles, seats, interiors, electronics, equipment, décor, accommodations, rented items, or third-party property used in connection with the service.

• This includes, without limitation, staining, breakage, smoke damage, vomit cleanup, excessive dirt, reckless use, theft, misuse of safety equipment, or damage caused by prohibited items.

• Esencia El Salvador may charge the payment method on file or invoice the customer for reasonable repair, replacement, cleaning, downtime, and administrative costs resulting from such damage, to the extent permitted by law.

21. Website Use, Content, and Intellectual Property

• All content on the Esencia El Salvador website, including text, branding, logos, design elements, images, graphics, itineraries, packages, descriptions, and other materials, is owned by or licensed to Esencia El Salvador and may not be copied, reproduced, republished, distributed, or commercially exploited without prior written consent.

• The website is provided for lawful informational and booking purposes only. Customers may not use the site in any way that interferes with its functionality, attempts unauthorized access, scrapes content unlawfully, or misrepresents an affiliation with Esencia El Salvador.

22. Photo, Video, and Marketing Consent

• During tours or experiences, Esencia El Salvador may from time to time capture photographs or videos for service delivery, quality control, safety, or promotional purposes. By participating, the customer grants Esencia El Salvador permission to use images or recordings in which the customer may appear, unless the customer expressly opts out in writing before the service begins.

• If a customer provides photos, testimonials, tags, reviews, or social media content referencing the service, Esencia El Salvador may repost or use such content for promotional purposes with reasonable attribution unless the customer requests otherwise.

23. Privacy and Communications

• Personal information collected in connection with a booking or inquiry will be handled in accordance with Esencia El Salvador’s Privacy Policy.

• The customer consents to receiving service-related communications by email, phone, or WhatsApp regarding confirmations, itinerary updates, driver coordination, operational notices, and customer support. Marketing communications will be handled in accordance with applicable preferences and law.

24. Complaints and Claim Notice

• Any concern regarding a service should be reported to Esencia El Salvador as soon as reasonably possible so that we have an opportunity to address it during or shortly after the service.

• Any formal claim must be submitted in writing within fourteen (14) calendar days after the service date, together with reasonable supporting details. Failure to notify us within that period may affect our ability to investigate and may reduce or bar the claim to the extent permitted by law.

25. Governing Law, Venue, and Dispute Resolution

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of El Salvador, without regard to conflict-of-laws principles.

• The parties agree that any dispute arising out of or relating to these Terms, the website, or any booking shall be brought in the competent courts of El Salvador unless another forum is required by mandatory law or agreed in writing by Esencia El Salvador.

• Before initiating formal proceedings, the customer agrees to first attempt to resolve the matter in good faith by contacting Esencia El Salvador directly.

26. Severability, Waiver, and Entire Agreement

• If any provision of these Terms & Conditions is found invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

• A delay or failure by Esencia El Salvador to enforce any provision shall not constitute a waiver of that provision or of any other rights.

• These Terms & Conditions, together with the applicable Privacy Policy, Store Policy, Cancellation Policy, and any booking-specific confirmation or waiver, constitute the entire agreement between the parties regarding the subject matter described herein.

27. Updates to These Terms

• Esencia El Salvador may update these Terms & Conditions from time to time to reflect operational, legal, commercial, or policy changes. The version posted on the website at the time of booking will generally apply, unless a revised version is required by law or accepted by the customer thereafter.

28. Contact Information

• For questions regarding these Terms & Conditions, bookings, or legal notices, please contact:

Esencia El Salvador
Email: tours@esenciasv.com
WhatsApp: +503-7312-5915
Website: www.esenciasv.com

​

​

​

​

​

​