Comprehensive Privacy Policy – Esencia El Salvador

1. Introduction

This Privacy Policy explains how Esencia El Salvador collects, uses, stores, protects, and discloses personal information across all interactions, including website usage, bookings, payments, in-person services, and communications.

2. Scope of Policy

This policy applies to all customers, website visitors, partners, and individuals interacting with Esencia El Salvador both online and offline, including during transportation services, tours, and in-person engagements.

3. Information Collected

We collect personal information including but not limited to: full name, email, phone number, travel itinerary, pickup/drop-off locations, identification details, preferences, payment details, communication records, and any additional information voluntarily provided.

4. Collection Methods

Information may be collected through website forms, booking systems, email, WhatsApp, phone calls, in-person interactions, social media, and third-party platforms.

5. Payment & Financial Data

All payments are processed through secure third-party providers. We do not store full credit card details. Payment processors handle encryption and compliance with applicable financial security standards.

6. Use of Information

Information is used to confirm bookings, coordinate transportation, deliver services, personalize experiences, communicate updates, provide support, improve operations, and comply with legal obligations.

7. In-Person Data Use

During in-person services, including airport pickups and tours, staff may access booking details to provide services. Information may also be used to verify identity, ensure safety, and fulfill requested services.

8. Communication

We may contact you via email, phone, or messaging platforms for confirmations, updates, marketing (if consented), and service-related communication.

9. Sharing of Data

Information may be shared with employees, drivers, tour guides, contractors, and trusted partners strictly to fulfill services. We do not sell personal data.

10. Third-Party Services

We may use third-party providers for payments, booking systems, analytics, and service delivery. These parties are expected to handle data responsibly but operate under their own policies.

11. Data Security

We implement administrative, technical, and physical safeguards to protect personal data from unauthorized access, misuse, or disclosure.

12. Data Retention

Data is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

13. Cookies & Tracking

Our website uses cookies and tracking tools to enhance user experience, analyze behavior, and improve performance. Users can control cookies via browser settings.

14. International Transfers

As an international tourism provider, data may be processed across jurisdictions. By using our services, you consent to such transfers.

15. User Rights

You may request access, correction, or deletion of your personal data, subject to applicable laws.

16. Marketing & Consent

Marketing communications are only sent if consent is provided. You may opt out at any time.

17. CCTV & Media

In certain cases, photos or videos may be captured for service, safety, or marketing purposes. Consent may be requested when applicable.

18. Children’s Privacy

Our services are not intended for minors without guardian consent.

19. Data Breach

In the event of a data breach, we will take appropriate action and notify affected individuals when required.

20. Updates

This policy may be updated periodically. Continued use of services indicates acceptance.

21. Contact

For privacy inquiries contact tours@esenciasv.com or WhatsApp +503-7312-5915.